Why Is Customer Service So Bad In 2024. Long wait times remain a significant frustration, with 66%. That’s up from 83% in 2022 and 2023.
In 2024, an essential customer service trend will be balancing automation with the human touch. Poor customer service is costing uk businesses £11.4bn a month in lost productivity, according to new research, with employees averaging one day a week dealing with problems.
In This Year’s National Customer Rage Survey, Another Gauge Of Sentiment, 17% Of Customers Admitted.
Customer service trends for 2024 reinforce the need for agility, connectivity, and value for customers and agents alike.
Key Customer Service Trends In 2024.
Customer service remains crucial in 2023 because it directly impacts customer loyalty, satisfaction and overall business success.
Discover The Top Customer Service Trends Shaping 2024!
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That’s Up From 83% In 2022 And 2023.
Key customer service trends in 2024.
Here’s How To Improve It For Your Business Success.
· in 2024, 88% of customers think customer service is more important than ever.
